Gaya APA
      PLUNKETT, WARREN, ATTNER, RAYMOND, ALLEN, GEMMY. (2005).
    MANAGEMENT MEETING AND EXCEEDING CUSTOMER EXPECTATIONS (EDISI PERTAMA).
    USA:
  .
  
Gaya Chicago
      PLUNKETT, WARREN, ATTNER, RAYMOND, ALLEN, GEMMY.
    MANAGEMENT MEETING AND EXCEEDING CUSTOMER EXPECTATIONS.
    EDISI PERTAMA
    USA:
  ,
  2005.
  Text.
  
Gaya MLA
      PLUNKETT, WARREN, ATTNER, RAYMOND, ALLEN, GEMMY.
    MANAGEMENT MEETING AND EXCEEDING CUSTOMER EXPECTATIONS.
    EDISI PERTAMA
    USA:
  ,
  2005.
  Text.
  
Gaya Turabian
      PLUNKETT, WARREN, ATTNER, RAYMOND, ALLEN, GEMMY.
    MANAGEMENT MEETING AND EXCEEDING CUSTOMER EXPECTATIONS.
    EDISI PERTAMA 
    USA:
  ,
  2005.
  Print.