Gaya APA
TJIPTONO, FANDY, CHANDRA, GREGORIUS. (2011).
SERVICE, QUALITY & SATISFACTION (EDISI KETIGA).
YOGYAKARTA:
ANDI.
Gaya Chicago
TJIPTONO, FANDY, CHANDRA, GREGORIUS.
SERVICE, QUALITY & SATISFACTION.
EDISI KETIGA
YOGYAKARTA:
ANDI,
2011.
Text.
Gaya MLA
TJIPTONO, FANDY, CHANDRA, GREGORIUS.
SERVICE, QUALITY & SATISFACTION.
EDISI KETIGA
YOGYAKARTA:
ANDI,
2011.
Text.
Gaya Turabian
TJIPTONO, FANDY, CHANDRA, GREGORIUS.
SERVICE, QUALITY & SATISFACTION.
EDISI KETIGA
YOGYAKARTA:
ANDI,
2011.
Print.