Gaya APA
NORMANN, RICHARD. ().
SERVICE MANAGEMENT THIRD EDITION .
NEW YORK:
JON WILEY & SONS.
Gaya Chicago
NORMANN, RICHARD.
SERVICE MANAGEMENT THIRD EDITION.
NEW YORK:
JON WILEY & SONS,
.
Text.
Gaya MLA
NORMANN, RICHARD.
SERVICE MANAGEMENT THIRD EDITION.
NEW YORK:
JON WILEY & SONS,
.
Text.
Gaya Turabian
NORMANN, RICHARD.
SERVICE MANAGEMENT THIRD EDITION.
NEW YORK:
JON WILEY & SONS,
.
Print.