Gaya APA
BITNER, MARY JO, ZEITHAM, VALARIE A.. (2003).
SERVICES MARKETING : INTEGRATING CUSTOMER FOCUS ACROSS THE FIRM (EDISI KETIGA).
NEW YORK:
MCGRAW HILL.
Gaya Chicago
BITNER, MARY JO, ZEITHAM, VALARIE A..
SERVICES MARKETING : INTEGRATING CUSTOMER FOCUS ACROSS THE FIRM.
EDISI KETIGA
NEW YORK:
MCGRAW HILL,
2003.
Text.
Gaya MLA
BITNER, MARY JO, ZEITHAM, VALARIE A..
SERVICES MARKETING : INTEGRATING CUSTOMER FOCUS ACROSS THE FIRM.
EDISI KETIGA
NEW YORK:
MCGRAW HILL,
2003.
Text.
Gaya Turabian
BITNER, MARY JO, ZEITHAM, VALARIE A..
SERVICES MARKETING : INTEGRATING CUSTOMER FOCUS ACROSS THE FIRM.
EDISI KETIGA
NEW YORK:
MCGRAW HILL,
2003.
Print.