Gaya APA
TJIPTONO, FANDY. (2008).
SERVICE MANAGEMENT : MEWUJUDKAN PELAYANAN PRIMA .
YOGYAKARTA:
ANDI.
Gaya Chicago
TJIPTONO, FANDY.
SERVICE MANAGEMENT : MEWUJUDKAN PELAYANAN PRIMA.
YOGYAKARTA:
ANDI,
2008.
Text.
Gaya MLA
TJIPTONO, FANDY.
SERVICE MANAGEMENT : MEWUJUDKAN PELAYANAN PRIMA.
YOGYAKARTA:
ANDI,
2008.
Text.
Gaya Turabian
TJIPTONO, FANDY.
SERVICE MANAGEMENT : MEWUJUDKAN PELAYANAN PRIMA.
YOGYAKARTA:
ANDI,
2008.
Print.