Gaya APA
NORMANN, RICHARD. ().
SERVICE MANAGEMENT : STRATEGY AND LEADERSHIP IN SERVICE BUSINESS .
NEW JERSEY:
JOHN WILEY & SONS.
Gaya Chicago
NORMANN, RICHARD.
SERVICE MANAGEMENT : STRATEGY AND LEADERSHIP IN SERVICE BUSINESS.
NEW JERSEY:
JOHN WILEY & SONS,
.
Text.
Gaya MLA
NORMANN, RICHARD.
SERVICE MANAGEMENT : STRATEGY AND LEADERSHIP IN SERVICE BUSINESS.
NEW JERSEY:
JOHN WILEY & SONS,
.
Text.
Gaya Turabian
NORMANN, RICHARD.
SERVICE MANAGEMENT : STRATEGY AND LEADERSHIP IN SERVICE BUSINESS.
NEW JERSEY:
JOHN WILEY & SONS,
.
Print.