Gaya APA
LUCAS, ROBERT. (2012).
COSTUMER SERVICE : SKILLS FOR SUCCESS .
NEW YORK:
MCGRAW HILL.
Gaya Chicago
LUCAS, ROBERT.
COSTUMER SERVICE : SKILLS FOR SUCCESS.
NEW YORK:
MCGRAW HILL,
2012.
Text.
Gaya MLA
LUCAS, ROBERT.
COSTUMER SERVICE : SKILLS FOR SUCCESS.
NEW YORK:
MCGRAW HILL,
2012.
Text.
Gaya Turabian
LUCAS, ROBERT.
COSTUMER SERVICE : SKILLS FOR SUCCESS.
NEW YORK:
MCGRAW HILL,
2012.
Print.