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FITZSIMMONS, MONA J., FITZSIMMONS, JAMES A.. (2008).
SERVICE MANAGEMENT : OPERATIONS, STRATEGY, INFORMATION TECHNOLOGY (EDISI KETUJUH).
NEW YORK:
MCGRAW HILL.
Gaya Chicago
FITZSIMMONS, MONA J., FITZSIMMONS, JAMES A..
SERVICE MANAGEMENT : OPERATIONS, STRATEGY, INFORMATION TECHNOLOGY.
EDISI KETUJUH
NEW YORK:
MCGRAW HILL,
2008.
Text.
Gaya MLA
FITZSIMMONS, MONA J., FITZSIMMONS, JAMES A..
SERVICE MANAGEMENT : OPERATIONS, STRATEGY, INFORMATION TECHNOLOGY.
EDISI KETUJUH
NEW YORK:
MCGRAW HILL,
2008.
Text.
Gaya Turabian
FITZSIMMONS, MONA J., FITZSIMMONS, JAMES A..
SERVICE MANAGEMENT : OPERATIONS, STRATEGY, INFORMATION TECHNOLOGY.
EDISI KETUJUH
NEW YORK:
MCGRAW HILL,
2008.
Print.