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TJIPTONO, FANDY. (2003). TOTAL QUALITY MANAGEMENT . YOGYAKARTA: ANDI.

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TJIPTONO, FANDY. TOTAL QUALITY MANAGEMENT. YOGYAKARTA: ANDI, 2003. Text.

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TJIPTONO, FANDY. TOTAL QUALITY MANAGEMENT. YOGYAKARTA: ANDI, 2003. Text.

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TJIPTONO, FANDY. TOTAL QUALITY MANAGEMENT. YOGYAKARTA: ANDI, 2003. Print.