Gaya APA
FITZSIMMONS, JAMES A., FITZSIMMONS, MONA J.. (2001).
SERVICE MANAGEMENT : OPERATIONS, STRATEGY, INFORMATION TECHNOLOGY (EDISI KETIGA).
NEW YORK:
MCGRAW HILL.
Gaya Chicago
FITZSIMMONS, JAMES A., FITZSIMMONS, MONA J..
SERVICE MANAGEMENT : OPERATIONS, STRATEGY, INFORMATION TECHNOLOGY.
EDISI KETIGA
NEW YORK:
MCGRAW HILL,
2001.
Text.
Gaya MLA
FITZSIMMONS, JAMES A., FITZSIMMONS, MONA J..
SERVICE MANAGEMENT : OPERATIONS, STRATEGY, INFORMATION TECHNOLOGY.
EDISI KETIGA
NEW YORK:
MCGRAW HILL,
2001.
Text.
Gaya Turabian
FITZSIMMONS, JAMES A., FITZSIMMONS, MONA J..
SERVICE MANAGEMENT : OPERATIONS, STRATEGY, INFORMATION TECHNOLOGY.
EDISI KETIGA
NEW YORK:
MCGRAW HILL,
2001.
Print.