Gaya APA
FITZSIMMONS, JAMES, FITZSIMMONS, MONA. (2001).
SERVICE MANAGEMENT FOR COMPETITIVE ADVANTAGE (EDISI PERTAMA).
SINGAPORE:
MCGRAW HILL.
Gaya Chicago
FITZSIMMONS, JAMES, FITZSIMMONS, MONA.
SERVICE MANAGEMENT FOR COMPETITIVE ADVANTAGE.
EDISI PERTAMA
SINGAPORE:
MCGRAW HILL,
2001.
Text.
Gaya MLA
FITZSIMMONS, JAMES, FITZSIMMONS, MONA.
SERVICE MANAGEMENT FOR COMPETITIVE ADVANTAGE.
EDISI PERTAMA
SINGAPORE:
MCGRAW HILL,
2001.
Text.
Gaya Turabian
FITZSIMMONS, JAMES, FITZSIMMONS, MONA.
SERVICE MANAGEMENT FOR COMPETITIVE ADVANTAGE.
EDISI PERTAMA
SINGAPORE:
MCGRAW HILL,
2001.
Print.